Refund policy
Return Eligibility: We accept returns of eligible items within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Non-Returnable Items: We do not accept returns for the following items:
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- Customized or personalized products
- Clearance or sale items
- Gift cards
- Items that have been installed, modified, or damaged
Return Process: To initiate a return, please contact our customer support team at support@calffree.com with your order number and reason for return. We will provide you with a Return Authorization (RA) number and instructions on how to proceed.
Shipping Costs for Returns: Customers are responsible for the shipping costs of returning items. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds: Once we receive and inspect your returned item, we will notify you via email whether your return has been approved or rejected. If your return is approved, we will process your refund within 14 business days, and a credit will be applied to your original method of payment.
Exchanges: If you need to exchange a defective or damaged item for the same product, please contact our customer support team at support@calffree.com. Exchanges are subject to product availability.
Late or Missing Refunds: If you have not received your refund within the specified time frame, please check your bank account or contact your credit card company. Processing times may vary. If you still have not received your refund, please contact our customer support team at support@calffree.com for assistance.